Shipping policy

If your payment was declined, check that your billing address matches what's on your credit card account. Our payment gateway only accepts payments when your billing address matches exactly what your card company has on file.


All of your orders are carefully packed and lovingly shipped from our shop in Plymouth, Massachusetts within 1 business day.Β If your order is delayed for some reason, you will be notified by email. Please check your spam box if you don't receive order confirmation or tracking information.


We ship using USPS First Class or Priority, depending on package size. Packages are discreet, either a plain cardboard box or colored bubbler mailer. You will receive by email shipping confirmation as well as tracking information as soon as your package has been shipped.


Once we drop off your order with the post office, we no longer have any control over it. Please direct all shipping and delivery-related inquiries to your local post office.


If you have any questions email customerservice@pirategirlshop.com!

Please keep in mind that we are a small business, and absolutely take great care and pride with each order. Please no rude or demanding emails. We are always happy to rectify any mistakes.
You can expect a response in 1-3Β businessΒ days.Β 
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Most Frequently Asked Questions:
  • If there are any problems with your order you have 30 days to contact us so we can make it right.
  • Does PirateGirlShop.com cover packages lost or damaged in the shipping process?
  • YES, ONLY IF ROUTE PROTECTION IS PURCHASED AT CHECKOUT, THE FOLLOWING POLICIES APPLY:

  • Packages presumed to be lost

    • Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the last tracking update for United States domestic shipments (20 days for international shipments, including Canada unless a Canadian merchant is shipping within Canada in which case the 7 day domestic shipment timeline applies) and within 30 days from the last checkpoint.
    • Upon request, Route may require additional documentation such as proof of identity, a notarized statement, address, etc.


    Invalid address or delivery barriers

    • Sometimes carriers cannot deliver the customer’s package due to an invalid address or other unexpected delivery barriers. At this point, the carrier might return the package to the sender/retailer. The customer’s package is not actually lost, thus Route does not cover this. In instances where the item is being returned to the sender and is reusable, customers will be referred to the retailer.

    Delivered but Missing Package

    • Order issues for packages marked "delivered" yet not received are considered stolen, and must be filed 5 days after β€œdelivery date” but no longer than 30 days to ensure it was not mis-delivered or easily found around the premises.

    Delivered to the wrong address

    • If the customer input the correct address at checkout and the package was delivered to the wrong address, Route considers this as stolen and we will replace the order on behalf of the customer.

    Damaged Item Arrived

    • Order Issues for damaged orders must be filed within 30 days of the delivery date.Β 

    Broken items

    • If the customer received a broken item and needs to dispose of it (i.e. shattered glass), the customer needs to check their city ordinances and dispose of it properly.
    • The customer does not need to ship it back to the retailer (unless the retailer indicates otherwise).

    Damaged items

    • A damaged item is considered to beΒ a broken product that is unusable.
    • Route requires further evidence of the customer’s damaged item (i.e. more photos, videos, etc.).

    Subscription items

    • For existing subscriptions where your customers have purchased Route Package Protection, if any of your customer's items in the subscription were lost, stolen, or damaged in transit and can be purchased individually, Route will reorder them. If the items cannot be purchased, then Route will refund the items.

    • Route cannot reorder and create an entirely new subscription because Route would be paying for the customer's monthly subscription.

    Customized items

    • Route cannot reorder customized items for the customer because of the additional liability of ordering the customer’s custom item incorrectly. Route can offer a refund instead.

    Out of stock

    • Route does not have visibility to the retailer’s inventory, or details into when they will have the customer’s item back in stock.
    • Route can offer the customer a refund for the item that is out of stock. The customer can always use that refund to order the item when it’s back in stock.